On May 13, the 2026 Baidu AI Developer Conference (create 2026) was held in Beijing. With the theme of "Everything is One", this conference brings together the world's top experts, technology leaders and innovative companies in the field of AI. As a strategic partner of Baidu Intelligent Cloud, Yang Pan, Vice President of Teamsun, was invited to attend and delivered a keynote speech entitled "Deeply Driving Business Scenarios: A New Paradigm for Customer Management in the Agent Era", sharing how companies can build real competitive barriers by deeply exploring business scenarios under the trend of equal rights in AI technology.

Teamsun Vice President Yang Pan delivered a speech

Teamsun Vice President Yang Pan shared thought-provoking insights in his speech. At a top university in Hong Kong, the intelligent software developed by graduate students has been widely used in the industry, and its quality is not inferior to commercial products that have been on the market for more than five years. At overseas venture capital conferences, more than 80% of the teams demonstrated vertical agent applications. Large model giants have also established AI service companies to accelerate their entry into the enterprise market.

“After technology has been given equal rights, the threshold for developing software and agents has been significantly lowered, and you can even create a desired function in a weekend.” Yang Pan pointed out that when technology is no longer a barrier, the real focus of competition has turned to “a deep understanding of business scenarios and the ability to implement them.” In the ToB market, it is difficult to build a lasting competitive moat by simply pursuing “quick and easy” AI products. Only by going deep into business scenarios can we truly achieve deep integration between products and the market.

It is precisely based on this logic that Teamsun abandoned pure technical competition and instead leveraged its nearly thirty years of industry accumulation, cooperated in depth with Baidu Intelligent Cloud, focused on customer business scenarios, and provided AI solutions that “understand business and can be implemented”. With the intelligent contact center as the core, the company covers the entire journey of customer access, service, and operation. Through product matrices such as intelligent outbound calls, intelligent quality inspection, and intelligent knowledge base, it realizes "intelligent + artificial" integrated services to help enterprises reduce costs and increase efficiency.

In terms of localized Xinchuang transformation, Teamsun and Baidu Smart Cloud have successfully implemented many benchmark cases. In the government field, Teamsun built a national integrated service hotline network for a large organization to achieve unified dispatch and intelligent response, fully adapting to the localized environment. In the financial field, a city commercial bank project uses a combination of large and small models to expand intelligent applications from traditional robots to full-link intelligent products, all connected to the Baidu UNIT large model, significantly improving the intelligent effect.

Yang Pan said frankly that currently both Party A and suppliers are facing similar challenges: on the one hand, they do not want to be left behind by the times; on the other hand, there is an extreme scarcity of comprehensive talents and partners who understand the business, industry scenarios, and the boundaries of AI capabilities. Therefore, Teamsun is determined to delve into deeper industry business scenarios and work with partners such as Baidu Intelligent Cloud to promote the large-scale implementation of AI in customer operations and help enterprises build long-term competitive barriers and development momentum in the intelligent era.