3moon19Solstice20On the same day, at the Huawei China Partner Conference2026Above, Teamsun actedHuaweiAICCLeading classICTService solution partnerAttend by invitation. Tan Leilei, general manager of Teamsun’s Intelligent Customer Service Division, delivered a keynote speech and shared the company’s transformation practices and results of in-depth cooperation with Huawei in the field of intelligent customer service.

Tan Leilei, general manager of Teamsun Intelligent Customer Service Division, delivered a speech

General Manager of Teamsun Intelligent Customer Service DivisionTan Leilei said in her speech that facing2023to2025In 2018, the customer center market’s demand for intelligent and scenario-based solutions continued to escalate. Huasheng Tianguo decisively chose to embrace Huawei and support Huawei.AICCThe direction transformation of intelligent contact center has achieved a strategic leap from agent to joint solution partner. Relying on Huawei's leading technical foundation and complete ecological support, combined with Teamsun's own profound industry accumulation, the two parties jointly promoted solution construction, and Teamsun gradually grew into HuaweiAICCLeading service partners build higher technical barriers through complementary advantages.

In Huawei"joint solutions"Under the framework, Teamsun reconstructed the intelligent customer service application software, accumulated independent product capabilities, and formed a deeply complementary joint solution with Huawei, achieving business breakthroughs and clear implementation of ecological value. Tan Leilei summarized the key experience of transformation into three points: find the right positioning, strengthen independent capabilities with R&D investment, and form complementary advantages with Huawei; keep up with the pace of Huawei's product evolution, continue to learn and adapt quickly; adhere to compliance operations, and develop win-win in a fair and transparent ecosystem.

Based on its continuous development capabilities in the field of intelligent customer service, Huawei awarded TeamsunHuaweiAICCLeading classICTService solution partnerThe status reflects Huawei's high recognition of Teamsun's collaborative innovation capabilities and program implementation results. In the future, Teamsun will continue to deepen collaboration with Huawei, adhere to strategic concentricity, capability co-building, and value co-creation, promote the application of joint innovation results in more industry scenarios, and work together towards an intelligent future.