From March 19 to 20, Teamsun attended the Huawei China Partner Conference 2026 as a leading Huawei AICC ICT service solution partner. Tan Leilei, General Manager of Teamsun’s Intelligent Customer Service Business Unit, delivered a keynote presentation on the company’s transformation and its collaboration with Huawei in intelligent customer service.

Tan Leilei, General Manager of Teamsun’s Intelligent Customer Service Business Unit, delivers a presentation

Tan Leilei explained that customer contact centers increasingly required intelligent, scenario-based solutions from 2023 to 2025. Teamsun responded by aligning with Huawei AICC and transforming from a reseller into a joint solution partner. By combining Huawei’s technology platform and ecosystem support with Teamsun’s industry experience, the companies jointly developed solutions and strengthened their technical capabilities. Teamsun subsequently became a leading Huawei AICC service partner.

Under Huawei’s joint-solution framework, Teamsun rebuilt its intelligent customer service application software, strengthened its proprietary product capabilities and created a solution that complements Huawei’s portfolio. Tan Leilei summarized three lessons from the transformation: establish a clear position and invest in independent research and development; keep pace with Huawei’s product evolution through continuous learning and rapid adaptation; and maintain compliant operations to achieve shared growth in a fair and transparent ecosystem.

Based on Teamsun’s continued work in intelligent customer service, Huawei recognized the company as a leading AICC ICT service solution partner. The designation reflects Huawei’s recognition of Teamsun’s collaborative innovation and implementation capabilities. Teamsun will continue to deepen its work with Huawei, jointly develop capabilities and create value, and bring their innovations to more industry scenarios.